Privacy Policy

Last updated: 04-06-25

1. Who We Are

Our website address is: https://www.eventmasters.co.uk.
Eventmasters Ltd. (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in accordance with the UK GDPR and other applicable data protection laws.

Data Controller:
Eventmasters Ltd.
Ludgate House, Ludgate Hill, Birmingham, B31DX
sfoster@eventmasters.co.uk
0121 233 6500

2. What Personal Data We Collect and Why

Comments

When visitors leave comments, we collect the data shown in the form, the visitor’s IP address, and browser user agent to help with spam detection.

If you use Gravatar, an anonymised string (hash) of your email address may be sent to that service to see if you’re using it. See Gravatar’s privacy policy.

Media

If you upload images, avoid those with embedded location (EXIF GPS) data, as website visitors can download and extract location data from images.

Contact Forms

If you contact us via a form, we collect your name, email, phone number, and any message content, solely to respond to your inquiry. Your data will not be used for marketing unless you opt-in.

Cookies

We use cookies for functionality, analytics, and security. These may include:

  • Login/session cookies

  • Preferences (e.g., screen display)

  • Commenter convenience cookies

  • Analytics (see “Analytics” section below)

See our full Cookie Policy for details.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. YouTube videos, social media widgets, etc.). These behave as if you visited the other website directly and may collect data, use cookies, and monitor your interactions.

Analytics

We use third-party analytics tools (e.g., Google Analytics) to understand usage of our site. These tools collect anonymised data such as browser type, device, session duration, and pages visited.
 See Google’s Privacy Policy.

3. Lawful Basis for Processing Personal Data

We only process your personal data where we have a lawful basis, including:

  • Consent – for email subscriptions or optional cookies

  • Contract – when providing you with services or responding to queries

  • Legal obligation – for compliance with tax, fraud, or other laws

  • Legitimate interests – to improve user experience or for security

4. Who We Share Your Data With

We do not sell or rent your data. We may share it with:

  • Hosting and IT service providers

  • Analytics and anti-spam providers

  • Legal or regulatory authorities (when required)

We ensure that all third-party processors are GDPR-compliant and provide adequate data protection measures.

5. How Long We Retain Your Data

  • Comments and metadata: Retained indefinitely

  • User account info (if applicable): Retained as long as the account exists

  • Contact form submissions: Typically retained for 6–12 months

  • Analytics data: Anonymised and retained for statistical purposes

6. Your Rights Under the GDPR

You have the following rights:

  • Access – Request a copy of your personal data

  • Rectification – Correct inaccurate or incomplete data

  • Erasure – Request deletion of your personal data

  • Restrict processing – Limit how your data is used

  • Data portability – Receive your data in a transferable format

  • Object – Object to processing for direct marketing or based on legitimate interests

  • Withdraw consent – Where processing is based on consent

To exercise any of these rights, email us at sfoster@eventmasters.co.uk. We may need to verify your identity before processing your request.

7. Where We Send Your Data

Data may be processed outside the UK/EEA when using third-party services (e.g. cloud providers). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or UK adequacy decisions.

8. How We Protect Your Data

We implement a range of technical and organisational measures, including:

  • SSL encryption

  • Access control and user authentication

  • Regular security audits

  • Data minimisation and pseudonymisation where possible

9. Data Breach Procedures

In the event of a data breach, we will notify affected users and relevant authorities within 72 hours if required under law. Our breach procedure includes:

  • Risk assessment

  • Containment and recovery

  • Notification

  • Post-incident review

10. Third Parties We Receive Data From

We may receive limited data from third-party platforms (e.g., payment processors or ticketing systems) where necessary to provide our services.

11. Automated Decision-Making and Profiling

We do not carry out automated decision-making that has legal or significant effects on users. Profiling may occur in an anonymised form for marketing or site optimisation purposes.

12. Industry Regulatory Disclosures

We comply with all applicable data protection and e-commerce regulations, including but not limited to:

  • The General Data Protection Regulation (GDPR)

  • The UK Data Protection Act 2018

  • The Privacy and Electronic Communications Regulations (PECR)

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last updated” date.

14. Contact Information

For any questions, concerns, or data access requests, contact:

Data Protection Officer
Ludgate House, Ludgate Hill, Birmingham, B31DX
sfoster@eventmasters.co.uk
0121 233 6500

Cookie Policy

Last updated: 04-06-25

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, as well as to provide information to the site owners.

Cookies allow a website to recognise your device and store information about your preferences or past actions.

2. Types of Cookies We Use

We use the following categories of cookies on our website:

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are typically set in response to actions made by you, such as logging in, filling out forms, or setting your privacy preferences.

Examples include:

  • Session cookies to maintain logins

  • Security cookies to protect against abuse

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Examples include:

  • Google Analytics

  • Hotjar or similar services

Functional Cookies

These cookies allow our site to remember choices you make (such as your language or region) and provide enhanced, more personalized features.

Examples include:

  • Remembering login details

  • Retaining form inputs between pages

Marketing & Advertising Cookies

These cookies may be set by us or third-party providers (e.g., Google, Facebook) to track your browsing activity and show relevant ads based on your interests.

Examples include:

  • Facebook Pixel

  • Google Ads remarketing cookies

3. Third-Party Cookies

Some content on our site may come from external providers (e.g., YouTube, social media platforms), who may set their own cookies independently.

These providers have their own privacy and cookie policies which you should review:

4. How to Control Cookies

You can manage your cookie preferences at any time using the cookie consent banner on our site. Additionally, you can:

  • Change browser settings to block or delete cookies

  • Use “Do Not Track” settings where supported

  • Opt-out of Google Analytics tracking via Google’s tool

Note: Disabling cookies may affect the functionality of some parts of the website.

5. Consent to Use Cookies

Upon your first visit, we will request your consent to use non-essential cookies. You may opt-in or out of specific categories via our consent manager. Your preferences will be stored for [12 months] unless you clear your browser cookies.

6. Updates to This Cookie Policy

We may update this policy periodically to reflect changes in technology, legislation, or our practices. Please revisit this page regularly for the latest information.

7. Contact Us

If you have questions about our use of cookies or this policy, contact:

Data Protection Officer
Ludgate House, Ludgate Hill, Birmingham, B31DX
sfoster@eventmasters.co.uk
0121 233 6500